/* Jas Explains Help Desk: one stylesheet for the report page, the status page and the team queue. */
:root {
  --bg: #f7f4ee;
  --card: #ffffff;
  --ink: #1d2230;
  --muted: #6b6f7a;
  --line: #e4ded3;
  --accent: #a8742a;
  --accent-soft: #f4ead9;
  --ok: #17734a;
  --ok-soft: #e3f3ea;
  --warn: #9a5b06;
  --warn-soft: #fbefd9;
  --bad: #b42318;
  --bad-soft: #fde8e6;
  --radius: 16px;
  color-scheme: light;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font: 16px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}
a { color: var(--accent); }
.wrap { max-width: 560px; margin: 0 auto; padding: 20px 16px 72px; }
.wrap.wide { max-width: 1100px; }
.brand { display: flex; align-items: center; gap: 10px; font-size: 14px; font-weight: 600; color: var(--muted); margin-bottom: 28px; }
.brand .spacer { flex: 1; }
.mark {
  display: inline-grid; place-items: center; width: 32px; height: 32px; border-radius: 50%;
  background: var(--ink); color: #fff; font-size: 12px; letter-spacing: .04em;
}
h1 { font-family: Georgia, "Times New Roman", serif; font-weight: 600; font-size: 30px; line-height: 1.2; margin: 0 0 8px; }
h2 { font-size: 15px; margin: 0 0 8px; }
.lede { color: var(--muted); margin: 0 0 24px; }
.eyebrow { text-transform: uppercase; letter-spacing: .08em; font-size: 12px; font-weight: 700; color: var(--accent); margin: 0 0 8px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.pre { white-space: pre-wrap; margin: 0; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; margin: 16px 0; }
.flush { margin-top: 0; }

/* form */
form { margin: 0; }
.field { margin: 0 0 18px; border: 0; padding: 0; min-width: 0; }
.field > label, .field > legend { display: block; font-weight: 600; margin: 0 0 8px; padding: 0; }
input, textarea, select {
  width: 100%; font: inherit; color: inherit; background: var(--card);
  border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; min-height: 48px;
}
textarea { resize: vertical; min-height: 120px; }
input:focus, textarea:focus, select:focus, .chip:focus-visible, .btn:focus-visible { outline: 3px solid var(--accent-soft); border-color: var(--accent); }
input[type="file"] { padding: 10px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chip {
  font: inherit; font-size: 15px; border: 1px solid var(--line); background: var(--card); color: var(--ink);
  border-radius: 999px; padding: 10px 16px; min-height: 44px; cursor: pointer;
}
.chip[aria-checked="true"] { background: var(--ink); color: #fff; border-color: var(--ink); }
.check { display: flex; gap: 12px; align-items: flex-start; background: var(--warn-soft); border-radius: 12px; padding: 12px 14px; margin: 0 0 18px; cursor: pointer; }
.check input { width: 20px; height: 20px; min-height: 0; margin: 2px 0 0; flex: none; }
.hp { position: absolute; left: -9999px; width: 1px; height: 1px; opacity: 0; }
.error { background: var(--bad-soft); color: var(--bad); border-radius: 12px; padding: 12px 14px; margin: 0 0 16px; }
.btn {
  font: inherit; font-weight: 600; border: 1px solid var(--line); background: var(--card); color: var(--ink);
  border-radius: 999px; padding: 12px 20px; min-height: 48px; cursor: pointer;
}
.btn.primary { background: var(--ink); color: #fff; border-color: var(--ink); width: 100%; }
.btn.primary:disabled { opacity: .6; cursor: wait; }
.btn.small { min-height: 40px; padding: 8px 14px; font-size: 14px; }
.btn.ok { background: var(--ok); color: #fff; border-color: var(--ok); }
.link { font: inherit; background: none; border: 0; color: var(--accent); cursor: pointer; padding: 4px; }
.previews { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.preview { position: relative; width: 84px; height: 84px; border-radius: 10px; overflow: hidden; border: 1px solid var(--line); background: #eee; }
.preview img { width: 100%; height: 100%; object-fit: cover; display: block; }
.preview button {
  position: absolute; top: 4px; right: 4px; width: 26px; height: 26px; border-radius: 50%; border: 0;
  background: rgba(0,0,0,.65); color: #fff; font-size: 15px; line-height: 26px; cursor: pointer; padding: 0;
}

/* the member's view of a request */
.ticket { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px 16px; margin: 0 0 16px; }
.ticket h1, .ticket h2 { font-family: Georgia, "Times New Roman", serif; font-weight: 600; margin: 0 0 14px; }
.ticket h2 { font-size: 22px; }
.ticket h3 { font-size: 14px; margin: 0 0 6px; }
.steps { list-style: none; display: flex; gap: 6px; padding: 0; margin: 0 0 14px; }
.steps li { flex: 1; text-align: center; font-size: 12px; font-weight: 600; color: var(--muted); padding-top: 10px; border-top: 4px solid var(--line); }
.steps li.done { border-top-color: var(--ok); color: var(--ok); }
.steps li.now { border-top-color: var(--accent); color: var(--ink); }
.expect { background: var(--accent-soft); border-radius: 12px; padding: 10px 12px; margin: 0 0 12px; font-size: 15px; }
.expect.ok { background: var(--ok-soft); }
.expect.late { background: var(--warn-soft); }
.needs { background: var(--warn-soft); border-radius: 12px; padding: 10px 12px; margin: 0 0 12px; font-weight: 600; }
.answer { background: var(--ok-soft); border-radius: 12px; padding: 12px; margin: 0 0 12px; }
.updates { list-style: none; padding: 0; margin: 0 0 12px; display: grid; gap: 8px; }
.updates li { border-left: 3px solid var(--accent); padding: 2px 0 2px 12px; }
.updates li.mine { border-left-color: var(--line); }
.updates .when { display: block; font-size: 12px; color: var(--muted); font-weight: 600; }
.updates p { margin: 2px 0 0; }
.reply { margin-top: 12px; border-top: 1px solid var(--line); padding-top: 12px; }
.reply label { display: block; font-weight: 600; font-size: 14px; margin: 0 0 6px; }
.reply textarea { min-height: 72px; margin: 0 0 8px; }
.flash { background: var(--ok-soft); color: var(--ok); border-radius: 12px; padding: 10px 14px; margin: 0 0 16px; font-weight: 600; }
.toplink { margin: -18px 0 22px; font-size: 14px; }

/* team queue */
.stats { display: flex; flex-wrap: wrap; gap: 8px; margin: 0 0 16px; }
.stat { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 10px 14px; font-size: 14px; }
.stat b { font-size: 20px; display: block; line-height: 1.2; }
.stat.bad b { color: var(--bad); }
.stat.warn b { color: var(--warn); }
.toolbar { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 12px; margin: 0 0 14px; }
.tabs { display: flex; gap: 6px; }
.tab { font: inherit; font-size: 14px; border: 1px solid var(--line); background: var(--card); border-radius: 999px; padding: 8px 14px; cursor: pointer; }
.tab[aria-selected="true"] { background: var(--ink); color: #fff; border-color: var(--ink); }
.list { display: grid; gap: 10px; }
.item { display: block; width: 100%; text-align: left; font: inherit; color: inherit; background: var(--card); border: 1px solid var(--line); border-radius: 14px; padding: 14px; cursor: pointer; }
.item:hover { border-color: var(--accent); }
.row { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.row + .row { margin-top: 6px; }
.num { font-weight: 700; }
.tag { font-size: 12px; font-weight: 600; border-radius: 999px; padding: 3px 9px; background: #eef0f3; color: var(--ink); }
.tag.blocking { background: var(--bad-soft); color: var(--bad); }
.pill { font-size: 12px; font-weight: 700; border-radius: 999px; padding: 3px 9px; margin-left: auto; }
.pill.ok { background: var(--ok-soft); color: var(--ok); }
.pill.warn { background: var(--warn-soft); color: var(--warn); }
.pill.bad { background: var(--bad-soft); color: var(--bad); }
.preview-text { color: var(--muted); font-size: 14px; overflow-wrap: anywhere; }
.empty { text-align: center; padding: 40px 16px; color: var(--muted); }
dialog.sheet { border: 0; border-radius: 18px; padding: 0; width: min(760px, calc(100vw - 24px)); max-height: calc(100vh - 32px); background: var(--bg); color: var(--ink); }
dialog.sheet::backdrop { background: rgba(20,22,30,.45); }
.sheet-head { position: sticky; top: 0; display: flex; align-items: center; gap: 10px; background: var(--bg); padding: 16px 18px; border-bottom: 1px solid var(--line); z-index: 1; }
.sheet-head h2 { margin: 0; font-size: 18px; flex: 1; }
.sheet-body { padding: 16px 18px 24px; }
.meta { display: grid; grid-template-columns: max-content 1fr; gap: 6px 14px; font-size: 14px; margin: 0 0 14px; }
.meta dt { color: var(--muted); }
.meta dd { margin: 0; overflow-wrap: anywhere; }
.shots { display: flex; gap: 8px; flex-wrap: wrap; margin: 10px 0 0; }
.shots img { width: 120px; height: 120px; object-fit: cover; border-radius: 10px; border: 1px solid var(--line); }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.actions { display: flex; flex-wrap: wrap; gap: 8px; margin: 6px 0 18px; }
.timeline { font-size: 13px; color: var(--muted); margin: 0; padding-left: 18px; }
.timeline li { margin: 0 0 4px; }
.toast { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); background: var(--ink); color: #fff; padding: 10px 16px; border-radius: 999px; font-size: 14px; z-index: 10; }
@media (max-width: 560px) {
  .grid2 { grid-template-columns: 1fr; }
  h1 { font-size: 26px; }
}